The following are some guidelines as to what constitutes an emergency repair:
a burst water service or a serious water service leak - Turn off the water valve to the broken pipe or to the exterior water main, if you can locate it, until a contractor arrives. Do everything you can to contain any leaking or flooding and if necessary, contact other residents who may be affected by the leak.
a blocked or broken lavatory service - This is considered an emergency only of there is only one toilet on the premises
a serious roof leak
a gas leak - If you suspect a leaking appliance then turn off the appliance, then call the gas company or energex
a dangerous electrical fault
flooding or serious flood damage
serious storm, fire or impact damage
a failure or breakdown of the gas, electricity or water supply to the property - Note for electricity this can often be caused by a faulty appliance which throws the safety circuit breakers or burns out a fuse. Check these first.
a failure or breakdown of an essential service or hot water, cooking or heating appliance
a fault or damage that makes the property unsafe or insecure
a fault or damage likely to injure a person, damage property or unduly inconvenience a resident of the property
a serious fault in a staircase, lift or other common area or premises that unduly inconveniences aresident in gaining access to, or using, the property
ALL OTHER REPAIRS ARE CONSIDERED TO BE ROUTINE REPAIRS.